Latest 4.11 update broke Nvidia
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Latest 4.11 update broke Nvidia
RS-S
Posts: 72
in The Commons
Hey there,
Hope someone has a solution for this.
NiVidia will no longer render or preview after I installed the latest update to 4.11 Beta (dated April 2019, I think). 4.10 will not work anymore with my video card (NVidia Geforce RTX 2070) and I can't find the version of 4.11 I was using just a few days ago.
I now have thousands of dollars of content for a program that has been made unusable to me.
Please!!
Does anybody got a solution?
Much appreciated
Randall
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Comments
Thanks Shane. My Card is Brand New so fully updated drivers. I'll check what version Daz has out right now. The version I updated to was from April 17th (not sure what number it was. I installed it from DIM)
If you are using the drivers that came with the card they probably aren't new. You can check by right-clicking on the Desktop and selecting nVidia Control Panel.
I didn't think any of the new cards worked with 4.10. Anyway, if you installed 4.11 with DIM, you can go to "view installed files" to see where it is, then create a shortcut so you can use it.
Edit: ignore that first part. I misunderheard what you were saying.
Okay, I give up. Unistalled everything/ reinstalled and now can't even get 4.11 to install at all, defaults back to 4.10
I don't understand what went wrong
Which driver version do you have?
They are two separate installers - one for the release, and one for the Public build.
Thanks Richard and Kitsumo. I don't know what version of my drivers I have and don't know how to find out. (I'm a serious tech moron) I know I had this computer updated yesterday, wiped clean and fresh install of everything and everything updated to whatever is most current as of yesterday. I have all my Daz backed up on an external hard drive and can reinstall from there, but that has the version of 4.11 that doesn't work.
I tried installing both the release and the Beta but only get version 4.10
So, go figure. Never had this kind of problem installing anything here before, don't know what I'm doing wrong now
Is there a way of just restoring my old version that woked?
Okay. I asked somebody to find my drivers. I have GeForce RTX 2070 version 430.39 (graphics driver)
before I had version 416
Try installing Nvidia driver 425.31. I just installed 4.11 a week ago and that was the only Nvidia driver I was able to get to work with it.
Do you have the Public beta listed in the Windows menu (the logo disc at bottom left of the screen) under Daz 3D?
This is a working version, in general. I'm afraid there isn't a way to get older version if you don't have a back-up of the installer.
Is there a good reason for this? Because I sure can't think of one. Many programs have banks of previous versions available for users just for this very reason. In this business, you just never know what is going to break, and having a few previous versions available for people only makes sense.
4.9; 4.10; and the last version of 4.11 should ALL be available for download to users in case they have an issue with an update. This also serves a dual purpose, as it would allow PAs to potentially test products for different versions if they chose.
I am terrified of updating the beta now. Is that really how a customer should feel about their software?
And besides that, when on Earth is the full Pro version of Daz going to support Turing? Turing released on September 20, 2018. It is currently May 3, 2019. This is 7 months and 13 days and counting. It has been well over half a year since Turing launched and Daz Studio Pro still does not support Turing. What gives?
For as long as I can remember Daz has only provided the latest versions of the program, and I've been a DS user since the first public beta of DS. If you want the ability to go back to an earlier version you need to backup the download for that version.
One of the reasons Daz doesn't make older versions available may be that they would have to test and provide support for those, not just for the latest version of the general release and beta, which means much more work for them and also potentially way more problems due to a more fragmented user base.
As for Turing cards, Daz is not the one developing Iray, Nvidia is. Last I checked they still have not released a version of Iray with full support of Turing cards, and until they do Daz can't produce a version of DS with it.
Daz might want to contemplate retaining the old versions and databases intact and creatiung a duplicate revised database for a newer rollout. I am a small fry but my server had multiple databases allocated to various sites and portions of each of those sites. The updates didn't write over existing data. Daz appears to have the products/sales cart on a third party application, but the forums seem to be on their servers where older versions and related databases could be stored, allowing for seamleass rollbacks. I also think Daz has the abilty to track what we bought versus what we use (and so it should) and therefore it could track other things like preferences, versions, etc. I do get that in programming, if you messed up badly, it's better to start freh versus searching for the needle in a haystack, but if things keep messing up, version after version, one needs better programmers or the insight to say, it's not great but neither was the last version and if you want the other broken version, here fill your boots..
Edit. Recently I had an issue with photoshop 2019. I had to stop the service on a pc in for repairs and start it on this system. The install failed. They not only recognized what the error was and shared it/the solution and an update link but they offered a downgrade link with multiple options. After three version tries I found a 2018 winner that workedfor this system.
This is straight up false. Under no circumstance does leaving up legacy versions of software mean they all must be supported. I have seen many other software companies provide downloads for past versions, that does not mean they need to provide support for every single version! That is absurd. After all, many people are still using old out dated versions of Daz right now...so when you consider this, such an argument doesn't hold up at all. The only way this argument works is if Daz Studio forced all its users to update. And of course, they do not.
Additionally, I am using the BETA. Of all things that should have multiple versions available, a software BETA should absolutely be one of them. It looks like a lot of people are having issues with the newest beta. Why can't they revert back to the previous beta? Why is reverting back to the previous beta such a huge problem?
I am using the previous version of the beta. Does that mean I get no support anymore because my BETA is one version older? And reading these reports sure makes me glad I haven't updated. I would be furious if an update to Daz Studio broke Daz Studio.
Secondly, Why does the version of Iray dictate if a beta can release? Daz Studio is more than just Iray. Plus, the 4.11 beta DOES support Turing. The beta has in fact supported Turing since the day it released. It just doesn't support the ray tracing cores. Whether or not those get support is no reason to hold out on the beta for everybody else. The beta offers a new denoiser, fixes some chromatic SSS issues, and greatly improves dforce stability. These are pretty key features and people only using Pro have no access to them. And this again brings up my argument about having multiple betas, betas, by their very nature, are supposed to be unfinished software that may not function 100%. Thus it is for this reason that it should b possible to revert to previous installs. It is ridiculous to expect customers to download backup EXEs, what if that customer is brand new to Daz Studio? They wont have any way at all to to do this.
I just don't get it. Providing some previous versions allows customers to revert if something goes wrong, its not some kind of massive request. Daz would NOT have to support past versions, certainly these versions can be listed as being no longer supported when downloading. Simple enough. 99.9% of new users are going to install the latest version, so Daz has no reason to fear a sudden rush of people downloading legacy software. And as I said, people are still using old versions of DS today. You might find people on Daz 4.5 because they never used Iray. What about them?
I am not asking for every version of Daz Studio to be available for download. But at the VERY LEAST, one or 2 past versions should always be available just in case something goes wrong. The most recent version should always, always, always be available so users can revert. It should be a basic principle of customer service. It does not harm Daz Studio in any way. It does not mean Daz Studio must support every single version. It is there just to give people like the OP a chance to revert to their previous install. Let us not forget that we have a customer in a bad situation right now unable to use Daz Studio after applying an update to it. This person should be given the last EXE for Saz to test and see if it makes a difference.
If you contact Daz support with a problem they might be able to give you an older version as part of the resolution process, or they could help you solve the problem you have with current version. They simply don’t provide older versions to the general public as a rule.
I don’t know why they made that choice, I can only try to guess, but it’s been their policy for years. If you want them to change it you can try sending them a “general feedback “ support request to explain them why. Forums are for discussion between customers, so posting about it here is not likely to change anything.
As for why 4.11 is not out of beta yet, well it’s obviously not considered stable enough for that. As the main features of 4.11 were the new version of Iray and the Denoiser, and the newest beta was mainly described as “integrating another new Iray version”, my guess would be that Daz was waiting for fixes from Nvidia for problems considered major enough to block a general release. I may be wrong, of course, and there might be a totally different reason Daz has not released a 4.11 general release yet.
Well, thanks everybody for all the responses. I'm trying my best to keep up and understand any of what you all wrote (I Am A Tech Moron). To something very basic:
Where is the other half of this?
I can find the Beta, not the Release (or whatever it is That image shows)
LOL, can't believe what a mess I made of this!
Why they gotta make it so weird? If it's two parts wonder why they don't just link them.
Thanks for the suggestion. 425.31 works
Got this done. Thanks everybody!!!
Sigh... the whole "no older version available for reload" thing is one of the biggest PITAs DAZ insists on following, right next to never updating their user guides. This is especially irritating given the historical records of their updates causing older products and plugins to stop working. And especially since the fact that a number of people apparently can't get the new beta to work with the current NVIDIA drivers is further evidence that DAZ's QC process has gone to hell.
Double sigh. One thing is for sure: If and when they finally come out with Studio 5.0, I sure as hell won't install it on the same computer as 4.
I fail to see how Iray not working with the latest drivers (released after the beta) could be the fault of Daz or Daz QC when both Iray and the drivers are developed by Nvidia, not Daz.
And for the record, I never said the policy should not change, just that it has bern the same for the last 15 years.
Yes, I agree totally. They should make previous versions available with the disclaimer that it's not supported, i.e. some things just won't work. It's OK if they kind-of make it hard to find the downloads for them too.
We don't know that spport is the, or a, issue - it seems reasonable, and however strongly the older versions were labelled as being unsupported people would open tickets about them which would then have to be read and closed, but it hasn't been stated to be a or the reason by Daz.
Except that customer service already has to deal with the exact same issue if a lot of people DON'T upgrade to the newest version for fear of getting stuck with a lemon and losing functionality that doesn't exist in the version they're currently using... which, seeing how many people are still using 4.6 and 4.7, seems to be a good number of folks. And the help tickets have a space where you're supposed to put the appliction number in in any case, so unless you're saying that DAZ shjould refuse to help anyone who's not using the most current version, I don't see that as being much of an argument.
Now, should the older versions NOT be put on DIM or on the product page in your content library? Sure. But having them available for at least a few generations to handle those "OMG my Waffle Pattern Maker plug in stopped working" situations would probably actually reduce the demand on customer service in the long run.
When I joined Daz in Nov/\Dec 2016 it had issue after issue. I was totally aggravated, searched the forums, asked for help, contacted Daz and was told by Daz support there was a brand new release, and it would fix the issue, because the issue was the version I had. The new version made things worse. I scoured the forums and based on some comments, thought maybe the issues are because my PC isn't up to snuff so I ordered two custom builds at a cost of 15K with the best and latest hardware. Now I had two PC's that were the latest and greatest. Windows 10 Pro. Dual titans xp's and dual 1080 ti's both with 64g ripjaws ram. Still had the same issues as others with older PC's. So I have eliminated the issue as being old ot new hardware because IU own 5 laptops, three servers, and 13 towers. Then a new version is released, that is supposed to fix everything. For me it made things worse but I was green to Daz and had not kept older versions, (I only had one older version) so I asked the powers that be if they could give me the version that existed before I joined and of course they said no. I should have quit Daz there and then, but a beta that I assumed would fix everything, made me turn me head back, blink and say great. I feel like a hamster on a treadmill. Doesn't function [roperly, roll back, doesn't funsdtion properly, download new version, doesn't function properly, roll back, doesn't funtion properly. The broken parts seem to survive the new versions. I think Daz is rushing to be somewhere it's not ready to be, and the focus is on the destination/goal and programmers are lokking ahead but nobody is checking the rear view mirror. Maybe they are being pressured to get to the goal, maybe not. I like many others,have Pc's with unsupported windows, unsupported Master Adobe Suites and Vista and windows xp and the unsupported programs, work becuase updates are off. Support is not a relevant issue. They work great because they always worked great, so why wouldn't they now? When I joined Daz I thought why are these people so afraid to update and living in the dark ages with daz 8 etc. Now I get it. Those people were smart. Daz needs to make something, one version that works well, and focus on it being best before it focuses on dForce or whatever wazzo features it decides to append to a broken piece of software. The truth is you get what you pay for which may be why DAZ is free.
LOL and Mozilla broke Firefox yesterday. Still waiting for my Firefox Add-ons to work. What a mess.
The fix has been rolled out, but you have to be set up for it. So Tools -> Options -> Privacy and Security; then you need to "Allow Firefox to send technical and interaction data to Mozilla" and ""Allow Firefox to install and run studies". They're pushing the update via the studies interface. You can turn both off when your add-ons are enabled again.
Shouldn't have to do all that stuff. I'm waiting for a real fix not a stupid work-around. Maybe thel'll have to release a completely new version of Firefox to fix the mess they've made for themselves.Makes one wonder if these tech-giants actually know what they're doing.
Whenever a company labels a release as 'beta', it is saying: "This is not ready for production use. You may use it, but do not use it for anything you think is important or needs to be done to a deadline, because there are bugs, some serious enough to block a full release. You *will* run into them. Some we know about, some we don't. We will be grateful if you provide bug reports when you find bugs (free beta testing, thanks!). They will have lower priority than bugs in the full release, so please don't hold your breath for them to be fixed. "
All software is buggy to a greater or lesser extent, no matter how big the company who produces it. Supporting multiple versions of a package complicates matters exponentially. Just responding to support tickets for an out of date version to say 'Do you see the same behaviour in the latest version?' takes time and costs money. If you are running a tight ship, you might well decide that supporting only the latest version is the way to go.
Will toggling "xpinstall.signatures.required" to false in about:config not sort that in the meantime?
Edit: And remembering to set it back later.
ReEdit: Doesn't mater, seems to be fixed for now, at least for all the add-ons I use.